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Customer Service Training: Managing Customer Service
$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. -
Inventory Management: The Nuts and Bolts
$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about all aspects of inventory management, including common terms, the inventory cycle, how to maintain inventory accuracy, and what some of the latest trends are. -
Six Sigma: Entering the Dojo
$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview Once you complete Six Sigma: Entering the Dojo your skills in this practice area of business improvement will be prepped and practiced enough to apply them in the real world. You are going to learn about the basics of Six Sigma and about various improvement tools. You will follow that up with a look at management tools for generating ideas. A look at continuous improvement is next on the agenda and the course concludes with a consideration of customer relationships. -
Public Speaking: Presentation Survival School
$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview This course will teach you how to manage your thoughts, body language, nervousness, and speech patterns to present yourself professionally. You'll also learn how to present at meetings, use the five-S pattern to prepare a good presentation, and punch up your presentation with visual aids. As a bonus, you'll complete Velsoft's signature personality assessment to help you identify your strengths and weaknesses as a speaker. -
Building an Online Business, Yoli Chisholm, Chief Marketing Officer
$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview This course will lead you from your idea to your online business. It will take a look at important components such as business plans and marketing while touching upon payments, online marketplaces, and much more. With those topics covered you will have the skills to become an online entrepreneur. -
CRM: An Introduction to Customer Relationship Management, Yoli Chisholm, Chief Marketing Officer
$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking. -
Transgender Employees: Creating an Inclusive Work Community
$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview The workforce has increasingly become more diverse inclusive of gay, lesbian, bisexual and transgender. This course will provide guidance on ways to ensure transgender employees experience an inclusive workplace community that thrives on equality. -
Risk Management
$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about the seven R's and four T's that traditionally represent the key activities of risk management. This will give you a framework that you can customize for a single project, a department, or an entire company. -
Managing Across Cultures
$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.
