• Anger Management: Understanding Anger, Kevin Carr, CEO, Pro2CEO

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies.
  • Diversity Training: Celebrating Diversity in the Workplace

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn what diversity means and what some of its related terms are. You'll also consider how your world has changed and how stereotypes impact people. Then, you'll learn how to use the four cornerstones of diversity and the STOP technique to encourage a diverse workplace. You will also learn how to manage for diversity and deal with discrimination issues.
  • Performance Management: Managing Employee Performance

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.
  • Appreciative Inquiry

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course you will learn about the appreciative inquiry process. To begin, you'll explore its fundamental principles and the 4-D model. You'll also get a hands-on look at the appreciative inquiry interview guide and start considering how this powerful tool could make a difference in your organization.
  • Transgender Employees: Creating an Inclusive Work Community

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview The workforce has increasingly become more diverse inclusive of gay, lesbian, bisexual and transgender. This course will provide guidance on ways to ensure transgender employees experience an inclusive workplace community that thrives on equality.
  • Change Management: Change and How to Deal With It

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully. In this course, you will learn how to manage and cope with change, and how to help those around you, too.
  • Generation Gap: Closing the Gap in the Workplace

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview During this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap.
  • Customer Service Training: Managing Customer Service

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge.
  • Accounting Skills for New Supervisors

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting.