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  • Generation Gap: Closing the Gap in the Workplace

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview During this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap.
  • Self-Leadership, Kevin Carr, CEO, Pro2CEO

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you do, knowing what you need to learn, and using what you know.
  • Customer Service Training: Managing Customer Service

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge.
  • Performance Management: Managing Employee Performance

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.
  • Accounting Skills for New Supervisors

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting.
  • Getting Your Job Search Started

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn how to manage change, identify your values and skills, consider your vocation, find jobs, network, and set goals. Then, you should be ready to start the search for your dream job.
  • Employee Accountability

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview You will begin this course by exploring what accountability is all about and some recent events that have caused people to look at accountability more closely. Then, you'll learn ways to build accountability and ownership in your organization and make yourself more accountable. Supporting skills, like goal setting, feedback, and delegation, are also covered.
  • Tough Topics: Talking to Employees about Personal Hygiene

    $99.00 $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview This course has two major themes. First, we'll give you a customizable framework for having tough conversations. Then, we'll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath.
  • Active Listening

    $99.00 $69.00
      Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn what active listening is and what qualities active listeners have. You'll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.