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Creating a Google AdWords Campaign
$69.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this one-day course, you will learn how Google AdWords work, what pay per click means, the importance of correctly setting an AdWord budget, how to select keywords and set up ad groups, how to design a compelling ad, and how to make adjustments to increase success. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$297.00Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Developing a High Reliability Organization
$69.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview You will learn what constitutes a High-Reliability Organization (HRO), the principles of high reliability and take a look at a real-life disaster that could have benefitted from those principles.