A comprehensive courseware program of Microsoft Office Outlook 2016 Course Bundle

 

Outline

About This Course

Course Prerequisites

Course Overview

Course Objectives

How To Use This Book

Lesson 1: Getting Started with Outlook 2010

TOPIC A: Navigate the Outlook Interface

E-mail

E-mail Addresses

Microsoft Outlook 2010

Items and Folders

Components of the Outlook Interface

Components of the Ribbon

The Backstage View

The Mail Workspace

Mail Folders

Message Icons

The Calendar Workspace

The Contacts Workspace

Additional Outlook Tools

Activity 1-1

TOPIC B: Perform Basic E-mail Functions

The Message Form

Message Form Tabs

Message Response Options

Print Options

The Deleted Items Folder

Activity 1-2

TOPIC C: Use Outlook Help

Outlook Help

Outlook Help Toolbar Buttons

Activity 1-3

Summary

Review Questions

Lesson 2: Composing Messages

TOPIC A: Create an E-mail Message

The Address Book

Microsoft Exchange Server

Global Address List

MailTips

Activity 2-1

TOPIC B: Check Spelling and Grammar

The AutoCorrect Feature

The Spelling and Grammar Checker

Components of the Spelling and Grammar Dialog Box

Activity 2-2

TOPIC C: Format Message Content

Message Formats

Font Options

Paste Options

Paste Special

Live Preview

The Mini Toolbar

Activity 2-3

TOPIC D: Attach Files and Items

Save Attachments

Create Attachments

Outlook Items as Attachments

Activity 2-4

TOPIC E: Enhance an E-mail Message

The Illustrations Group

SmartArt

The Screenshot Tool

The Text Group

WordArt

Contextual Tabs

The Background Removal Tool

Galleries

Styles

Themes

Activity 2-5

TOPIC F: Manage Automatic Message Content

Stationery and Themes

Font Options

Signatures

Activity 2-6

Summary

Review Questions

Lesson 3: Reading and Responding to Messages

TOPIC A: Customize Reading Options

Desktop Alerts

Pane Views

AutoPreview

Conversations

Mail Options

Activity 3-1

TOPIC B: Work with Attachments

Attachment Preview

Print Attachments

Activity 3-2

TOPIC C: Manage Your Message Responses

The InfoBar

Voting and Tracking Options

The Resend Option

The Recall Option

Activity 3-3

Summary

Review Questions

Lesson 4: Managing Your Messages

TOPIC A: Manage Messages Using Tags, Flags, and Other Commands

Mark as Unread/Read

Color Categories

Flag for Follow-Up

Follow-Up Flag Options

The Ignore Conversation Command

Clean Up Commands

Activity 4-1

TOPIC B: Organize Messages Using Folders

Default E-mail Folders

E-mail Folders on the Server

Personal Folders

Activity 4-2

Summary

Review Questions

Lesson 5: Managing Your Calendar

TOPIC A: View the Calendar

Types of Calendar Entries

Calendar Grid Arrangement Options

The Daily Task List

Calendar Layout Options

Activity 5-1

TOPIC B: Manage Appointments

The Appointment Form

Reminders

Show As Options

The Private Option

Print Appointments

Forward Appointments

Activity 5-2

TOPIC C: Manage Meetings

The Meeting Scheduling Process

The Meeting Form

The Room Finder Pane

The Scheduling Assistant

Meeting Response Options

Update a Meeting Request

Cancel a Meeting

Propose a New Time for a Meeting

Activity 5-3

TOPIC D: Print Your Calendar

Calendar Print Styles

Activity 5-4

Summary

Review Questions

Lesson 6: Managing Your Contacts

TOPIC A: Create and Update Contacts

Contacts

The Contact Form

Secondary Address Books

Importing Contacts

Forwarding Contacts

Activity 6-1

TOPIC B: View and Organize Contacts

Electronic Business Cards

Contact Views

The People Pane

The Find Tool

Contacts Print Styles

Activity 6-2

Summary

Review Questions

Lesson 7: Working with Tasks and Notes

TOPIC A: Manage Tasks

Tasks

Task Form

Task Views

Server Tasks

Task Options

Create Recurring Tasks

Assign Tasks

Tag Tasks

Mark a Task as Complete

Move Tasks

Print Tasks

Activity 7-1

TOPIC B: Manage Notes

Notes

Note Form

Note Views

Categorize Notes

Note Options

Print Notes

Activity 7-2

Summary

Review Questions

Lesson 8: Customizing the Outlook Environment

TOPIC A: Customize the Outlook Interface

Set General Outlook Options

Manage Quick Access Toolbar Buttons

Move the Quick Access Toolbar

Minimize the Ribbon Interface

Customize the Ribbon

Reset Customizations

Activity 8-1

TOPIC B: Create and Manage Quick Steps

Quick Steps

Use Quick Steps

Create Quick Steps

The Manage Quick Steps Dialog Box

Reset Quick Steps

Activity 8-2

Summary

Review Questions

Lesson Labs

Lesson 1

Lesson Lab 1-1

Lesson 2

Lesson Lab 2-1

Lesson Lab 2-2

Lesson Lab 2-3

Lesson 3

Lesson Lab 3-1

Lesson 4

Lesson Lab 4-1

Lesson 5

Lesson Lab 5-1

Lesson Lab 5-2

Lesson 6

Lesson Lab 6-1

Lesson 7

Lesson Lab 7-1

Lesson 8

Lesson Lab 8-1

Course Wrap-Up

Post-Course Assessment

Course Summary

Next Steps

Appendices

Keyboard Shortcut Quick Reference Sheet

Mapping to Microsoft Office Exam Outlook 2010 77-884

Glossary

Index

Certificate Requirements

Course Length

 

Course Effort

 

Total Course Hours

 

Languages

English

Video Transcripts

 No

System Requirements

Internet Connection

  • Broadband or High-Speed – DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor – 2GHz Processor or Higher
  • Memory – 1 GB RAM Minimum Recommended

While our courses are accessible through multiple mobile learning platforms, some courses may include a CD or DVD with the Textbook, so you may need access to a computer with CD-ROM or DVD Drive.

 

PC Software Requirements

  • Operating Systems – Windows 7 or higher
  • Microsoft Office 2007 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers – Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

  • Operating Systems – Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player
  • Courses that include a CD-ROM or DVD may require an external drive and Parallels software to view.

FAQs

How long does it take to complete a course?

When you register for a course(s), you will receive a start date and the time frame it takes to complete the program.  Once the course begins, each course is self-paced, so you can start and stop each learning module at your own pace. However, you must complete the course within the time frame to receive a certification.

What happens if I do not have enough time to complete the course within the time frame provided?

If you don’t finish the course in the time frame, you will not receive a certification. The time frame allotted to complete each course has been based on each learner giving a concerted effort to complete the course, plus the number of hours it takes to learn the information and obtain the certification.  Therefore, the time frame for each course has been calculated to ensure successful completion of the course. However, if for some reason a learner is unable to complete the course, you will have to re-enroll in the course and you will be required to pay the course price in effect at the time of re-enrollment.

Once enrolled in the course, and I realize that I can’t complete the course can I get a refund?

There are NO REFUNDS once you enroll in a course. However, if you are suddenly deployed while pursuing a certification course, we will work with you to ensure you complete your studies.  Learners who need to delay their course for medical reasons, may be eligible to transfer their course(s) to a future term.  A medical withdrawal will be considered only if accompanied by:

A written verification and phone verification from a medical doctor stating the student cannot complete the course due to illness or disability.  Please not the doctor’s note must be in English to be considered.

You can contact our office at: info@aperionglobalinstitute.com

Are there any additional materials and/or books I am required to buy for a course?

No, everything you need is included in the course.  Some courses will suggest additional materials/books that can help you grasp the information better, or expand your knowledge about a topic. However, you are not required to purchase the additional information.

 Are there exams I will have to take in a course?

Yes, there are exams in each course to access your knowledge of the material. You will be required to pass those exams to successful complete the course. The type of exams you will take vary. They can range from multiple choice questions, essays, short answers, and/or video/audio submissions. If you diligently study and complete the assignments for each course, you will be prepared to pass the exams in the course(s).

Can I get financial assistance?

Aperion Global Institute (AGI) courses are non-credit courses, so they do not qualify for federal assistance in the United States, and AGI does not provide financial assistance.  In some states, a vocational program, military program, or workforce development program will pay for qualified learners to take courses. You will be responsible for qualifying for financial assistance through those agencies and/or programs.  For international students, you will also have to follow the guidelines and requirements regarding financial assistance at your institution or program.

What happens when I complete a course?

Upon successful completion of a course, within three (3) days you will receive a certification by email. You are free to save and print the certification for your educational and career needs. If for some reason you do not receive the certification, or can’t save or print the certification please contact our office at: info@aperionglobalinstitute.com

Once I provide an employer with the certification, am I guaranteed a job?

AGI does not provide direct job placement services after successfully completing a course. However, the certification you receive informs a potential employer that you have acquired the skills and knowledge to obtain employment, in most cases.  We recommend that learners conduct research on the job market to make sure you have the required job skills and expertise.

What software or hardware do I need, and what are the system requirements to take courses?

To take our courses, you must have access to a computer and the internet.  You can use a Mac and/or PC., tablet, phone.  You don’t have to use the same device to log-in for the course(s).  We recommend that you have a word-processing program (Microsoft Word is the best), Abode Player, and the latest version of a free web browser such as Chrome, Firefox, Internet Explorer, Microsoft Edge, etc.

When can I start the courses?

You can start the courses on the start date only. Once the course starts, you are free to access the course anytime, anywhere, and as many times as you want with an internet connection. Please note: There are no refunds once you enroll in a course(s).

Can I receive CEU credit for courses that I successfully complete?

Please do not assume that all courses that you take and successfully complete are eligible for CEU certification. If you are seeking CEU certification for a course, we strongly recommend that you contact your institution and establish eligibility for the courses you plan to take BEFORE you enroll in a course.  Although we provide you with a certificate for successfully completing a course, it is solely your responsibility to ensure that the course you enroll in and the certificate meets CEU requirements for your profession.

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