• Advanced Skills for the Practical Trainer

    $297.00
    Course Length: 16 Weeks Course Hours: 24 ________________________________________________________________________ Course Overview To begin, you will explore the trainer's role and what skills and competencies trainers should have. Then you will learn about the learning process and different learning styles, and apply that knowledge to designing programs and motivating learners. You will also learn ways to manage the stress of training, plan a workshop, and lead a training session. Then, you will learn techniques for dealing with difficult participants, evaluating learning, and conducting on-the-job follow-up. Alternative training methods, such as eLearning, co-facilitation, and team teaching will also be covered.
  • Accounting Skills for New Supervisors

    $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting.
  • Public Speaking: Presentation Survival School

    $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview This course will teach you how to manage your thoughts, body language, nervousness, and speech patterns to present yourself professionally. You'll also learn how to present at meetings, use the five-S pattern to prepare a good presentation, and punch up your presentation with visual aids. As a bonus, you'll complete Velsoft's signature personality assessment to help you identify your strengths and weaknesses as a speaker.
  • Employee Dispute Resolution: Mediation through Peer Review

    $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.
  • Writing Reports and Proposals

    $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview To begin this course, you will learn about the four stages of report writing: investigating, planning, writing, and revising. You'll also learn about the ten steps of proposal writing, as well as use headings, adding visual aids, writing persuasively, and sourcing material.
  • Creating a Google AdWords Campaign

    $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this one-day course, you will learn how Google AdWords work, what pay per click means, the importance of correctly setting an AdWord budget, how to select keywords and set up ad groups, how to design a compelling ad, and how to make adjustments to increase success.
  • Call Center Training: Sales and Customer Service Training for Call Center Agents

    $297.00
    Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.
  • Developing a High Reliability Organization

    $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview You will learn what constitutes a High-Reliability Organization (HRO), the principles of high reliability and take a look at a real-life disaster that could have benefitted from those principles.
  • Process Improvement with Gap Analysis

    $69.00
    Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation.