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  • Knowledge Management

    $198.00
    Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four-step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams KM Process Framework, Gamble and Blackwell's knowledge management matrix, Bothas process model, and Nonaka and Takeuchis' spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOK's, Chief Knowledge Officers, and pilot programs, are covered as well.
  • Networking for Success, Kevin Carr, CEO, Pro2CEO

    $198.00
      Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview In this course, you will learn how to identify opportunities, create a positive first impression, develop a memorable intro, start conversations, shake hands well, handle business cards, manage sticky situations, follow up with others, and organize your network. You'll also learn how to network in online spaces, such as LinkedIn, Twitter, and Facebook.
  • Public Speaking: Speaking Under Pressure

    $198.00
    Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. You'll focus on short responses and learn ways to expand a basic presentation.
  • Skills for the Administrative Assistant

    $198.00
    Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview In this course, you'll learn about the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You'll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying no, working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support achieve their goals, too.
  • Effective Planning and Scheduling

    $198.00
    Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview This course will teach you how to use a variety of planning and scheduling tools, including the work breakdown structure, network diagrams, program evaluation and review technique (PERT), and Gantt charts. You will also learn how to properly estimate time, schedule resources, identify task dependencies, manage risks, communicate your schedule, and keep the schedule updated.
  • Business Process Management

    $198.00
    Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process lifecycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.
  • Customer Service Training: Critical Elements of Customer Service

    $198.00
    Course Length: 8 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon.
  • Lean Process Improvement

    $198.00
    Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview This course will teach you the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). Then, you will learn about tools to perform continuous improvement in your organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and Lean data mapping methods.
  • Team Building: Developing High Performance Teams

    $297.00
    Course Length: 16 Weeks Course Hours: 24 ________________________________________________________________________ Course Overview After you complete this course, you will understand how to apply the TORI model, Tuckman and Jensen's five stages of team development, and Glenn Parker's 12 characteristics of effective teams to develop high-performance teams. You will also complete the Velsoft team player type assessment to help you identify how you behave in a team and how you can connect with others.